Return Policy
At LIFEEVO.SHOP, we want you to be completely happy with your purchase. If for any reason you are not satisfied, we’re here to help! Please review our return guidelines below:
1. Eligibility for Returns
- You can return your order if you are not satisfied with it or if the item is damaged or incorrect.
- Returns must be made within 7 days of receiving your order.
- Items should be unused, unopened, and in original condition (including packaging).
2. How to Return an Item
- To start a return, contact our Customer Care team within 7 days of receiving your order.
- Please provide your order number, reason for return, and any other necessary details.
- Our team will assist you with the return process and guide you through each step.
3. Return Shipping Costs
- If the return is due to a defect, damage, or a mistake on our part, we will cover the return shipping cost.
- If you are returning an item for any other reason, you will be responsible for the return shipping cost.
4. Refunds
- After we receive and inspect your return, we’ll process your refund within 5-7 business days.
- Refunds will be issued to the original payment method or can be provided as store credit, based on your preference.
5. Exchanges
- If you prefer an exchange instead of a refund, let our Customer Care team know! We’ll help you exchange the item for something else (subject to availability).
6. Damaged or Incorrect Items
- If your order is damaged or you received the wrong item, please contact our Customer Care team within 48 hours of receiving your package. We’ll assist you with a return, replacement, or refund.
7. Non-Returnable Items
- Some items, like opened electronics, personalized products, and sale items, are non-returnable. Please review product details before purchasing.
8. Contact Customer Care
- For returns, exchanges, or any issues, our Customer Care team is available 24/7. You can reach us at lifeevoshop@gmail.com. We’re here to make your experience with LIFEEVO.SHOP as smooth and satisfying as possible.